2. Logistics & Shipping
Q1: What are your shipping methods?
A: For full machines and production lines, we primarily use Sea Freight for its cost-effectiveness for heavy cargo. For urgent needs, Air Freight is available.
Q2: How do you ship spare parts?
A: Spare parts are typically shipped via reliable International Express carriers such as DHL or FedEx for fast delivery. You may also specify your preferred courier.
Q3: What are the shipping Incoterms?
A: We commonly operate on FOB (Free on Board) or CIF (Cost, Insurance, and Freight) terms, which can be negotiated based on the order and destination.
3. Orders & Payment
Q1: What are your accepted payment methods?
A: We accept the following secure payment methods:
· T/T (Telegraphic Transfer/Bank Transfer)
· L/C (Letter of Credit)
· Western Union
Q2: What is your standard payment schedule?
A: Our standard payment terms are:
· 30% as a down payment to initiate production.
· 70% balance payment before shipment.
4. After-Sales Service & Support
Q1: What kind of after-sales support do you provide?
A: We are committed to your success. Our comprehensive after-sales service includes:
· 24/7 Online Technical Support: Remote guidance via phone, email, or video call to resolve operational issues.
· On-Site Installation & Commissioning: We can dispatch our experienced engineers to your factory for machine installation, debugging, and operator training. (Note: Terms and conditions apply)
Q2: What is your warranty policy?
A: Our machinery comes with a standard warranty covering manufacturing defects. The specific warranty period and details will be confirmed in the sales contract.
Q3: How can I order spare parts?
A: You can contact our sales or service team directly with the machine model and part number. We ensure genuine parts are available and shipped promptly.